To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us. You can email us directly under the tab "Customer Service" above there is a drop down entitled "contact us". Your query will be emailed to the appropriate person, and our staff will reply a.s.a.p.
Also check out the 2019 AGM Highlights for other questions and information.
How could I have used this much water?
Meters are normally read electronically however, if for some reason your meter was read manually the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect or perhaps a broken water line. Simply call the office and we'll work with you to solve the problem. The office curently has toilet leak detection dye tables available at our office for no charge if you wish to test your toilets.
Why do I have a previous balance when I know I sent in my payment?
We may have received your payment after the billing date (found on your invoice), or we may not have received it at all. If you believe your payment should have reached our office before the biling date please call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the discoloration, or our Operators may have flushed the ends of lines near to your home, which can subsequently stir up the mains. If you experience discoloured water, we recommend running the cold water in your bath tub for a few minutes to allow it to clear. If the problem persists, please contact our office.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
What chemicals does our water system add to the water?
MBWD only uses chemicals approved by the Guidelines for Canadian Drinking Water Quality to treat drinking water. The District has a greensand filtration plant that filters the water from one of the main wells. Hypochlorite solution (chlorine bleach) is used to disinfect the water. The District does not use Fluoride treatment in the water.
My water tastes, looks, and smells funny. Is it safe to drink?
Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested regularly to ensure safety. If you experience this, please run your taps to help turn over and refresh the water in your home, and if the problem persists, please contact our office.
Where does my water come from ?
All of the water in the District comes from wells. The District owns several deep rock wells (as deep as 600 feet). In total there are 11 wells (including two infiltrators) that supply water to the system. All of the water is disinfected and pumped to reservoirs for storage, and distributed via gravity.
