Welcome to the Official Website of Mill Bay Waterworks District

Coronavirus (COVID-19) - OFFICE CLOSURE

The health and safety of our customers and employees is the top priority of our Board of Trustees. Please see below under Recent News, a list of resources where you can find factual information on COVID-19 causes and preventative measures.

MBWD staff is still in the office to help you with any questions you may have, but we are closed to the public. We encourage online banking for your payments to your MBWD accounts, or you may drop off payment at the office through a secured mail slot in the front door. Closing the office to the public will limit contact with office staff to keep them healthy and available to maintain the water system's operations. Please visit https://www.millbaywaterworks.ca/bill-payment for information on making payments and where to find your account number for utility billing or your roll number for parcel tax.

Call or email and keep checking our website for updated information.


Bill Payment Options


Please ensure when paying online that you have the correct account numbers. Toll Utility Invoices are the "account number" at the top of your invoice, and Parcel Tax Invoices are the "roll number" at the top of your invoice. Please see the samples below. You will have TWO Mill Bay Waterworks payees set up in your online banking.

Toll Utility Sample Invoice

Parcel Tax Sample Invoice

Interested in eBilling and Pre-Authorized Payments?  Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Choose the option that best suits your needs... Learn more...


Water Restrictions

Watering Restrictions are in effect between May 1st and October 31st.  Please watch our website and for signage to notify when the stages are changed.   Sign up for our ALERTS, and you will be notified as the stages are changed via email and/or text message. 

Further information can be found on our website. Thank you for helping conserve your water in Mill Bay.



Dial (250) 743-9023 & select option 3



Annual General Meeting 2021 

The Board of Trustees requests the landowners of the Improvement District to RSVP to attend the 2021 AGM on Tuesday, March 30, 2021. 

Location:        Mill Bay Waterworks District

Time:              1:00 PM        


This year our 2021 Trustee Election will be held separately from our AGM on Saturday, March  27, 2021.

Location:        Mill Bay Waterworks District

Time:              10 am – 2 pm


Please read our information package regarding the changes and rulings for the AGM and Trustee election, which can be found here.  Any questions or concerns regarding the AGM

Nominee/Trustee Bios and Trustee acclamation or list of nominees will be published here on March 8, 2021.  Trustee election results will be published here March 29, 2021.

AGM Information



Recent News View All »

COVID-19 (Coronavirus)

March 12, 2020

Covid-19 is widespread throughout the news worldwide and is changing daily. MBWD is very conscious of what is going on and is staying up to date with the provided information. As a critical infrastructure essential service, we are taking all precautions to keep staff healthy to continue supplying the community with safe potable water.

MBWD office is closed to the public, but the staff is here to answer any questions you may have.

For more information and updates, please visit the Government of Canada website at https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

The coronavirus is not transmitted through water. MBWD water supply is tested weekly...

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