Coronavirus (COVID-19) - OFFICE CLOSURE

The health and safety of our customers and employees is the top priority of our Board of Trustees. Please see below under Recent News, a list of resources where you can find factual information on COVID-19 causes and preventative measures.

MBWD staff is still in the office to help you with any questions you may have, but we are closed to the public. We encourage online banking for your payments to your MBWD accounts, or you may drop off payment at the office through a secured mail slot in the front door. Closing of the office to the public will limit contact with office staff to keep them healthy and available to maintain operations of the water system. Please visit for information on making payments and where to find your account number for utility billing or your roll number for parcel tax.

Call or email and keep checking our website for updated information.

Bill Payment Options


Since the change in our billing software, account numbers have been changed.  Please ensure when paying online that you change your account information for your water and parcel tax payments.  TWO Mill Bay Waterworks payees will need to be set up.

Toll Utility Sample Invoice

Parcel Tax Sample Invoice

Interested in eBilling and Pre-Authorized Payments?  Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...


Dial (250) 743-9023 & select option 3



Water Restrictions      Stage 2

Effective July 30, 2020, Mill Bay Waterworks District is moving to Stage 2 Water Restrictions. Even-numbered houses can irrigate on Wednesday/Saturday & Odd numbered houses can irrigate on Thursday/Sunday from 7-9am or 7-9pm. Further information can be found on our website. Thank you for helping conserve your water in Mill Bay.

Annual General Meeting 2020 - POSTPONED DUE TO COVID-19

MBWD will be holding the 2020 AGM on March 24, 2020.

Location:  Kerry Park Recreation Centre - Dennis McLean Room

Time:        6:30pm (doors open at 6:00pm for registration)

There will be three (3) Trustee positions up for election. Two positions are a 3 yr term, and one position is a replacement for a 1 yr term.

Please see the link below for more information or contact the office.

AGM 2020 Information



Recent News View All »

COVID-19 (Coronavirus)

March 12, 2020

Covid-19 is widespread throughout the news worldwide and is changing daily. MBWD is very conscious of what is going on and is staying up to date with the provided information. As a critical infrastructure essential service, we are taking all precautions to keep staff healthy to continue supplying the community with safe potable water.

MBWD office is closed to the public, but the staff is here to answer any questions you may have.

For more information and updates, please visit the Government of Canada website at

The coronavirus is not transmitted through water. MBWD water supply is tested weekly...

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