Welcome to the Official Website of Mill Bay Waterworks District
The health and safety of our customers and employees is the top priority of our Board of Trustees. Please see below under Recent News, a list of resources where you can find factual information on COVID-19 causes and preventative measures.
We are once again open to the public. MBWD staff is in the office to help you with any questions you may have. We encourage online banking for your payments to your MBWD accounts, or you may drop off payment at the office either in preson or by sliding payment through a secured mail slot in the front door. Please visit https://www.millbaywaterworks.ca/bill-payment for information on making payments and where to find your account number for utility billing or your roll number for parcel tax.
Call or email and keep checking our website for updated information.
Bill Payment Options
Please ensure when paying online that you have the correct account numbers. Toll Utility Invoices are the "account number" at the top of your invoice, and Parcel Tax Invoices are the "roll number" at the top of your invoice. Please see the samples below. You will have TWO Mill Bay Waterworks payees set up in your online banking.
New account billing portal:
A customer service fee will apply to all online credit card payments.
Stage 3 Watering Restrictions September 29, 2022
MBWD Stage 3 Watering Restrictions effective September 29, 2022 to reflect Vancouver Island drought Level 4 rating. Thank you for helping conserve your potable drinking water in Mill Bay.
Dial (250) 743-9023 & select option 3
The Operator of Mill Bay Waterworks District System carried out the annual flushing maintenance of the community water system:
Scheduled for October 2022
During this time, you may experience some air in the lines, increased chlorine residuals, and discoloration of the water supply. Should this occur, running a cold water tap for a short period will help to restore the water quality to normal. Should the problem persist, please call our office at 250-743-9023.
To ensure you are notified of any large scale planned or emergency disruptions, watering restriction stage changes, or flushing of water mains, please visit our website and sign of for our Alerts.